How to Acquire Customers and Retain them Forever

30-09-2024 - 04-10-2024 3300 أبوظبي

 

Course Introduction:

Success in life is never just about what you know. If you are going to make your knowledge, skills and abilities work for you it is desirable to build a wide variety of contacts with whom you can share them in order to build some useful and resilient relationships.

Building those relationships requires a conscious recognition of the strategies and behaviours required.

This event will open up the possibility for you to create a strong and lasting network of useful acquaintances by the use of these strategies and behaviours. Prepare for a challenging, revealing, stimulating and extremely rewarding

 

Course Objectives:

The specific objectives of this unique experience are to help you:

·         Begin building your network.

·         Extend your network.

·         Get noticed.

·         Build relationships.

·         Gain trust.

·         Strengthen the relationships.

·         Make the network operate to your benefit.

 

Who Should Attend?

Junior managers, supervisors, line managers, team leaders, administrators – anyone who needs to build a network of strong and positive relationships.

 

Course Outline:

Module 1: Nature of Networks

  • Identifying types of network
  • How networks behave

Expanding Your Networks

  • Using your current contacts to gain access
  • Identifying areas of mutual interest
  • Looking outside your immediate area for opportunities to expand your contact list using the internet
  • Other remote methods of attracting networks

Module 2: Joining and Leaving Groups

  • Identifying desired groups
  • Using current contacts
  • Validating your entry into the group
  • The power of the volunteer
  • Moving on whilst maintaining the relationship

Module 3: Breaking the Ice

  • How to create a good impression
  • Selecting powerful openings
  • Sound and impact
  • Creating alliances
  • Impact without offence

Small Talk

  • Identifying key subject areas
  • Use of questioning
  • How to prompt a response

Module 4: Finding Common Ground

  • Making a similar sound
  •  Triggering mutual engagement
  •  Identifying positive, common interests and experiences
  • Avoiding the one-upmanship game

Keeping the Conversation Going

  • How to bring some energy to the conversation
  • Changing pace
  • Using stories, asking questions
  • Building trust

Module 5: Strengthening the Relationship

  • Making it personal
  • Building up positive credits
  • Building obligation

 

Course Methodology:

 

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

 

 

Course Fees:

 

To be advice as per course location. This rate includes participant’s manual, Hands-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

 

 

Course Timings:

 

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session

بحسب مواضيع الدورات
2024
English Training Plan
2024
Arabic Training Plan
الاعتماد

Global Innovation Institute

ICXI Assessment

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