You gain self-awareness of your attitudes and behavior patterns that promote or hinder assertive behavior. Through video demonstrations, role-playing activities, journaling, skill development and workshops, you increase your ability to get work done using proven techniques.

• Apply influence strategies to gain commitment and foster collaboration
• Dynamically adjust your approach to others to gain buy-in
• Achieve goals by enhancing trust and cooperation
• Deal effectively with challenging behaviors to overcome resistance and inertia in others
• Use knowledge and competence to influence others

Managers, project managers and individual contributors who rely on influence rather than authority to achieve their goals.

Defining Influence

• Identifying the three critical elements
• Building value with others
• Working with resistance for positive outcomes

Elements of Influence

Five critical factors for influencing others

• Applying the five factors: capability, perceived value, perceived value realization, perceived cost, perceived risk
• Using an influence formula to guide your planning

Achieving and maintaining commitment

• Stating your desired results
• Going beyond compliance
• Creating collaboration
• 4 Steps in building assertiveness and its application

Recognizing manipulation and taking positive action

• Differentiating manipulation from influence
• Gaining an agreement you can count on

Building Your Foundation

Establishing and maintaining trust

• Creating trust-based relationships
• Maintaining ethics and integrity
• 13 tips to build assertiveness communication

Developing rapport

• Establishing immediate rapport
• Applying techniques for building rapport

Listening for multiple perspectives

• Building active-listening habits
• Tuning in rather than tuning out

Applying Six Major Influence Strategies – it’s application

Identifying strengths and limitations

• Leveraging the advantages of each strategy
• Creating your personal plan
• Building and expanding your network
• Negotiating for desired results

Thinking strategically

• Executing the most appropriate strategy
• Avoiding pitfalls and traps

Expanding Your Power Base

Six types of power and impact

• Referent
• Information
• Expert
• Legitimate
• Reward
• Coercive
• Extending your personal power

Developing political intelligence

• Navigating organizational politics
• Strengthening working relationships
• Adapting the way politics work according to cultural norms
• Identifying and applying political strategies effectively

Working with multiple perspectives

• Transforming resistance and inertia in others
• Adapting flexibly to influencing situations

Practicing Exemplary Leadership

Implementing five leadership practices

• Modeling the way
• Inspiring a shared vision
• Challenging the process
• Enabling others to act
• Encouraging the heart

Developing your personal leadership plan

• Assessing your leadership profile
• Strategies for cultivating your leadership skills
• Influencing a paradigm shift in others

Dealing with Challenging Behaviors

Recognizing the interplay of perceptions

• Managing the six challenging behaviors
• Overcoming the tendency to take things personally

Taking powerful actions

• Identifying and applying deflection techniques
• Developing remedies for difficult situations
• Employing specific strategies for challenging behaviors
• Converting confrontation into cooperation
• Art of Saying “No” and other useful assertiveness tools

Overcoming Resistance

• Recognizing the many forms of resistance
• How to tools – overcome resistance

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session