08-07-2024 - 12-07-2024	3300	دبي

Course Introduction:

Communication, in any form, is an inherent part of business and takes up a considerable amount of employees' and management's time. A huge amount of manager's time is spent in communication. Business communication is pervasive, continually in operation and covers an enormous range of activities. This course introduces participants with basic concepts and principles of communication and helps them learn key tools and techniques required for effective business communications and art of public discourse.

Course Objectives:

· To set clear guidelines for effective communication

· To consider the role of good interpersonal skills in the multi-cultural workplace of the Gulf

· To understand different behavioral styles and learn to modify your behavior to achieve best results

· To understand how to give and receive constructive feedback as a way to build better relationships

· To demonstrate assertive behavior

· To make use of all of the above skills to ensure effective teamwork

· To create individual action plans for ongoing personal development

Who Should Attend?

This course is for those people who want to understand how to communicate more effectively with their customers, their staff, their colleagues, and their bosses.

Course Outline:

What are various business communication styles?
How businesses communicate with their customers?
How important it is to communicate effectively with customers?
How important it is to communicate effectively within the organization?
What Is Effective Communication?
How to identify suitable communication styles for a particular task/situation?
What are the main characteristics of effective communication?
What is the difference between sending a message and communicating it?
What techniques you can use for effective communication?
What is non-verbal communication?
What are the political barriers to communication?
What are business design barriers to effective communication?
How technology can assist with communication?
When to use individual and group meetings?
How to select who should attend and the how to set a meeting agenda?
How can meetings best achieve their aims?
How to important is the way you present your information during the meeting?
What is the best communication style for you?
Is your communication understood by others (recipients)?
What is you information presentation style?
How to manage conflicts during meetings?
Factors Affecting Communication
> How Messages Flow
> Barriers To Communication & How To Overcome Them
The Dynamics Of Face-To-Face Communication
> Body Language - 'The Hidden Communicator'
> Tone Of Voice
> The Power Of Language In Communication
Ensuring Two-Way Communication
> Developing Listening Skills
> Asking The Right Questions
> Transmitting Your Message Accurately
Understanding Different Perspectives & Viewpoints
The Effectiveness Of Written Communication
Building The Best Relationships By Making Use Of Powerful Communication Techniques
> The Johari Window
Know Your Self
Know How To Build Relationships With Others
Use Feedback Techniques To Develop Better Relationships
Communication Styles & The Use Of Them
> The Differences Between Aggressive, Assertive, & Passive Behavior
> Assertiveness Techniques
Behavior Style Analysis - Amiable, Expressive, Analyst, Driver
> Knowing Your Style
> Understanding Others' Styles
> Adapting Styles To Interact Better With Others
Teamwork
> Being A Team Player - The Impact Of Your Interpersonal Relationships
> The Stages Of Group Development
> Communicating For Effective Teamwork