Both leadership and management in the 21st Century are becoming increasingly more complex. Typically organizations in both the public and private sectors are facing changes driven by political, economic, sociological, technological, legal and environmental issues.

In order to successfully meet these challenges organizations need to ensure that their leaders and managers at all levels have a comprehensive understanding of their roles, goals and required competencies. This program is focused on meeting this requirement. In these 10 days you will learn about:

• The range of 21st Century competencies
• The need to think strategically
• The principles of managing change
• How to approach and solve problems creatively
• Critical aspects of teamwork
• The process of motivating yourself and others
• Methods for managing conflict
• Techniques for dealing with difficult staff

By the end of the program, participants will be able to:

• Understand the need to take personal responsibility for managing change and transforming the organization’s vision into reality
• Know the importance of character in management
• Know the four dimensions of behavioral styles
• Understand the value of “distinctions” in management
• Understand how to be a Champion of Change
• Clarify your role as a leader and manager
• Identify Five Core Competencies of effective managers
• Embrace the Ten Key Element System used by major organizations to embrace strategy and change
• Have tools for Analysis and Strategy development
• Analyze Resources & Competencies
• Understand a proven model for Developing a Successful Strategy
• Learn how to build a high performance team
• Recognize the difference between ineffective and effective teams
• Study the different team player styles and their impact
• Devise a strategy to manage the team through the stages of development
• Discover techniques for improving their personal performance as a team leader
• Examine the art of motivating employees
• Consider methods of dealing with conflicts between team members
• Review strategies for handling difficult people

• Senior Managers, and Team leaders seeking to enhance their performance
• Managers desiring to sharpen their skills
• Technical staff seeking a greater understanding of management

The Leader in You

• Taking a world view
• The value of management training
• Define the terms “leadership” and “management”
• The role of character in management
• The four dimensions and characteristics of behavioral style
• Your own behavioral style and the strengths of  three other styles
• The functions of a 21st Century Manager

Developing Personal Excellence

• Your personal operating system
• Maximizing personal productivity
• Developing critical personal networks
• Getting the most out of meetings
• Establishing Direction
  • Developing ten key elements for business excellence
  • Analyzing your organization’s external environment
  • Understanding your market
  • Missions, visions and success factors
  • The impact of organizational culture
  • Ensuring regulatory issues are known and understood

Encouraging Your People to Give Their Best

• Two main factors of leadership
• Recruiting and selecting people
• Establishing expectations
• Building capacity in your people
• Tracking and appraising performance
• Creative problem solving
• Introduction to teamwork

Making the Best of Your Resources

• Your (non-people) resources
• The cost of (poor) quality - getting things wrong
• Using technology to achieve maximum impact
• Exploring and managing risks
• Minimizing environmental impact

Achieving Results your Customers will Value

• Focusing on customers
• Defining and managing business processes
• Creating innovation where you work

Achieving Results your Customers will Value (Cont'd from Day 4)

• Focusing on customers
• Defining and managing business processes
• Creating innovation where you work

Facilitating Change

• Managing Change
• Systems Thinking
• Organizing for Change
• Post Course Action Plan
  • About the ILM assignment
  • My personal / organization development

Building a High Performance Team

• The Goals of Teamwork
• High Performance Team Master plan
• Identifying Effective Team Behaviors
• Identifying Ineffective Team Behaviors
• Understanding Team Player Styles
• Overcoming Obstacles to Effective Teams

Leading Different Types of Teams

• Employing Teams at Harley Davidson
• Creating Virtual Teams through Technology
• Overcoming Resistance to Teamwork
• Meeting Team Performance Challenges
• Understanding the Stages of Team Development
• Essential Skills for Team Leaders

Self-Motivation and Development

• Harnessing the Power of Your Abilities
• Choosing Empowering Beliefs and Values
• Building Your Self Confidence
• Maintaining a Positive Attitude
• Strengthening Determination and Commitment
• Turning Ideas into Action

Dealing with Team Conflict

• Defining Team Conflict
• Understanding the Causes of Conflict
• The Thomas-Kilman Conflict Mode Instrument
• Dealing with Different Learning Styles
• Managing Conflict Effectively
• Obtaining the Benefits of Productive Disagreement

Dealing with Difficult Team Members

• Common Causes of Difficult People on a Team
• Types of Difficult People
• Adopting an Assertive Approach
• Models for Effective Counseling
• Managing the Difficult Team Member
• Dealing Appropriately with Personal Criticism

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session