24-02-2025 - 28-02-2025	3500	أبوظبي

Course Introduction:

Leading and managing requires more than simply a high IQ (Intelligence Quotient). Managers need to understand how their own emotions have an impact on their performance, and how understanding and handling the emotions of others can maximize individual and team performance.

Course Objectives:

To understand the elements of Emotional Intelligence
To increase your understanding of different aspects of human behaviour
To understand your own emotions and how to manage emotional reactions to achieve the desired results
To learn how to increase your ability to become more self-motivated
To be aware of how to demonstrate empathy
To be able to communicate with, and motivate others, based on understanding their emotions
To gain awareness of how to empower others and inspire high performance in the workplace
To learn to deal with daily work and personal pressures more productively
To be able to build strong, open, and honest relationships

Who Should Attend?

Managers, supervisors and team leaders who are interested in enhancing their self-awareness and their interaction with others
All individuals who want to be able to motivate, inspire, and understand their team members
All individuals who want to be able to successfully control and manage their emotions
All individuals looking to gain a better understanding of the deeper undercurrents of human behaviour

Course Outline:

What Is Emotional Intelligence (EI)?
Understanding Yourself & Emotional Intelligence
> Your Feelings & Emotions
> Emotions Diary
Why Do We Need Emotional Intelligence?
> Emotional Intelligence In The Workplace
> Emotional Intelligence & Career Success
> The Benefits Of Emotional Intelligence
Dimensions Of Emotional Intelligence
> Self-Awareness
> Self-Management
> Self-Motivation & Effective Stress Management
Dimensions Of Emotional Intelligence (continued)
> Social Awareness (Empathy)
> Relationship Management
Emotional Intelligence - Self Evaluation (Questionnaire)
Emotional Intelligence & Leadership
> Who Am I As A Manager? (Internal & External Dimensions)
> Goal Setting - Planning & Achieving Personal Ambitions
Emotional Competence Framework & Best Practice Within The Workplace
Future Learning: Developing Your Emotional Intelligence
Your Contract For 'Personal Change'
Putting The Learning Into Practice