13-01-2025 - 17-01-2025	3500	دبي

Course Introduction:

This event is designed to increase the skills of Senior Support personnel across a range of disciplines. The seminar identifies and examines the key components of the role and within each element builds up a range of approaches and techniques for operating an efficient office or support team. These elements include interpersonal, communication, organizational and time management competencies.

As can be seen from the seminar outline below, the event is broken down by the day to broadly reflect the key components of the role. However, as you will discover when you attend the event, such skills and techniques will be required in a blended and integrated way as you meet the challenges of your workplace. Throughout the event, you will practice communication, organizational and planning skills on an ongoing and linked basis as you would within your normal working environment.

Course Objectives:

In attending this seminar, Delegates will be able to:

· Identify the key components within the job role of the Office Manager/ Executive Assistant / PA

· Practice the techniques and skills demonstrated on the event

· Discuss experiences with fellow Delegates and learn possible techniques for advancement of such skills in Facilitator – led discussions

· Build an approach that suits their own individual style and workplace

Who Should Attend?

Delegates attending this event will be involved in the operational running of an office or fulfil the role of an Executive or Personal Assistant to Senior or Middle Management. It will also be a constructive development event for those individuals with some office management experience looking to move into a more senior position as an Office Manager or Administration team leader / supervisor.

The seminar is targeted at:

Office Administrators
Office Managers
Supervisors of clerical and administrative staff
Executive Secretaries
Personal Assistants

Course Outline:

Module 1 – the Office Manager / Executive Assistant role: an Overview

Identifying common issues and challenges
Setting Personal objectives
What makes you indispensable?
Proactive versus passive Support

Module 2 – Setting and Meeting Objectives

Planning skills
Project management approaches for support staff
Managing time
Strategies for managing change
Identifying and dealing with Pressure Points
Implementing Action Plans

Module 3 - Resource and Team Management

Allocating human resource to tasks and projects
Monitoring performance – team and self
Team Appraisals and Reviews
Embedding a new team member effectively
Managing team issues
Coaching techniques
Disciplinary issues
Prioritisation approaches and techniques

Module 4 – Communications

Improving communications within an existing team
Oral and listening skills
Reporting to Management
Negotiation skills and techniques
Managing difficult people
Comparison of telephone / face to face / written communications, their effectiveness and suitability for different situations
Can you say “No”?

Module 5 – The Working Day

Practicing a “typical day” simulated scenario incorporating issues and techniques from the week
Identifying an approach and style that suits you as an individual
Reporting to Management – presentation and negotiation techniques
Personal Action Plan