10-02-2025 - 14-02-2025	3500	دبي

Course Introduction:

Since there is a positive correlation between the performance of individual employees and the overall performance of the organization, it becomes imperative for supervisors and managers to properly set objectives and conduct appraisals. The role of front line managers is key to any performance management system. This course takes an in-depth view at setting the right measures to manage employees, measures that are primarily objective in nature. The course also course highlights how to conduct effective performance appraisal meetings in addition to the importance of coaching as a means of improving performance.

Course Objectives:

By the end of the course, participants will be able to:

Explain performance management, including its various definitions, aims and developments
List the main phases in a performance management cycle and how to manage each for optimum results
Develop tangible and intangible measures of performance
Create business based objectives, including 'SMART' targets, measures and key performance indicators (KPIs)
Define coaching and list the 5 steps for conducting optimal coaching sessions
Conduct effective performance appraisal meetings

Who Should Attend?

Team leaders, managers, business partners and line mangers who are held accountable for the performance of the organization and its employees.

Target Competencies

Deciding and initiating action
Presenting and communicating
Analytical thinking
Applying expertise and technology
Following instructions and procedures
Planning and organizing
Achieving goals and objectives

Course Outline:

Performance management – introduction and definitions

Definition of performance management
Impact of poor performance on an organization
Objectives of performance management
Key terms and uses
Overview of the annual performance cycle
Shared management model
Mistakes in performance management

Establishing effective objectives

Cascading the vision, mission and strategies
The 3 types of performance criteria
The impact of critical success factors on performance
Corporate values - their importance
Key result areas - definition and examples
Key Performance Indicators (KPIs)
- Definition and characteristics
- Units of measure
- Examples: financial and non-financial KPIs

Difference between goals and objectives
Turning goals into objectives the 'SMART' way
Measuring the semi tangible factors and competencies
- Behavioral indicators
- Proficiency level

The importance of coaching

The focus and purpose of coaching
Coaching responsibilities
Important coaching skills
Elements of a good coaching session
Five steps of coaching for optimal performance
Role play: facilitating a coaching session

Conducting effective performance appraisals

Planning and preparing for appraisals
Logistical arrangements
Beginning the meeting
Discussing the evaluation: an in-depth view
Closing the meeting
Roles of managers and employees
Common appraisal errors

Following up after the performance appraisal meeting

Percentage of time spent on performance management
Acknowledging good performance
Techniques for performance diagnosis
Categories of performance problems and possible causes
System factors versus individual factors
Performance improvement planning

Course Methodology:

A variety of methodologies will be used during the course that includes:

(30%) Based on Case Studies
(30%) Techniques
(30%) Role Play
(10%) Concepts
Pre-test and Post-test
Variety of Learning Methods
Lectures
Case Studies and Self Questionaires
Group Work

Course Fees:

To be advice as per course location. This rate includes participant’s manual, Hands-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Course Certificate:

International Center for Training & Development (ICTD) will award an internationally recognized certificate(s) for each delegate on completion of training.