As people progress in their career and are promoted they soon realize that new skills are required to manage other people and to lead teams effectively.

This program will provide a framework to understand the key drivers of leadership and management success and a toolbox of essential team leadership and management skills.

• The key team leadership and management skills, and when to use them
• How to motivate and coach teams to higher performance

This program is designed specifically for those who are new to team First-Line Management, leadership and management, or who have recently been promoted to a higher level or a bigger team. It will also help anyone who wishes to refresh and develop their team leadership and management skills.

• First-Line Management
• Team leaders (new and experienced)
• Technical staff making the transition to management
• Supervisors who wish to increase their effectiveness
• Team leaders interested in further management development
• Managers who wish to evaluate and improve their performance

• Understand the difference between managing and leading
• Explore the main drivers of leadership and management success
• Understand the key leadership and management skills, including:
• goal-setting and motivation
• impact and influence
• customer service
• emotional intelligence
• delegation
• time management
• listening, feedback, appraisal and learning
• managing conflict and challenge
• performance management
• reporting up (how to manage your boss)
• profit and loss
• coaching for performance
• change and transition
• personal development

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session