09-12-2024 - 13-09-2024	3300	أبوظبي

Course Introduction:

Nowadays, you simply can't afford to rely on mere supervisory skills to be an effective leader. To achieve phenomenal leadership results, you MUST become an effective COACH and MENTOR. This intensive workshop shows you how!

Course Objectives:

What leaders do…why leaders need to be coaches
Obstacles to coaching: the three-part coaching process
Creating a climate of trust and confidence
How to sustain trust when you confront poor performance
How to be confident in the face of a difficult challenge
Guiding a dialogue on performance
The delegation process…difficulties of delegation…signs of poor delegation
Why leader-coaches must be teachers and trainers: six learning styles
Guiding the development of a performance improvement plan

Who Should Attend?

Senior Managers, and Team leaders seeking to enhance their performance
Managers desiring to sharpen their skills
Technical staff seeking a greater understanding of management

Course Outline:

Module 1: Essential Skills for Effective Leaders

Critical qualities all successful leaders must possess
Your unique leadership style: Recognizing your strengths and limitations
Understanding the crucial differences between managing and leading
The secret to making your employees feel valued by you and the organization

Module 2: Coaching Employees to Peak Performance

Keys to effective coaching
How-to’s for establishing a more positive, energized work environment
Different coaching approaches for different employees
Better-than-money motivation techniques every leader should know
Using the “Plan of Action” chart to keep individuals focused on the task at hand

Module 3: How to Coach Underachievers to Success

Recognizing the reasons for employee mistakes and frustration
How-to’s for handling the most common employee problems
Steps for discussing performance issues effectively in a face-to-face meeting
Understanding your role when an employee brings personal problems to work
Holding employees accountable — the bottom line in dealing with underachievers

Module 4: Mentoring Team Members to Take Their Skills to the Next Level

Why the best leaders are also strong mentors
Essential how-to’s for successful mentoring
Common mentoring mistakes and how to avoid them
Empowering employees to tap their personal strengths to exceed your expectations
How to plan for each employee’s continuous development

Communication Techniques Every Leader Must Master

How to give clear, precise instructions that can’t be misunderstood
Steps to providing feedback that results in positive change rather than anger and defensiveness
Improving your listening skills — and doubling your effectiveness
What-to-say-when tips for lessening — or even preventing — verbal attacks
Strategies for keeping the lines of communication open

Module 5: Using Coaching and Mentoring to Create a Stronger, More Effective Team