This is a focused course providing delegates with a toolkit to measure the logistics performance by implementing effective audit of their supply chain which determines areas of under-performance, and highlighting improvement opportunities.

This course explores the following issues:

• Methodology for data collection
• Key audit questions
• Questionnaire design
• External-facing audit for customer service measurement
• Identification of customer groups and associated channels
• Internal-facing audit for the organization
• Supply & demand information requirements
• Costs and resource allocation data
• Auditing planning activities and processes

Upon completion of this course, the delegates should:

• Be able to identify areas for improvement in logistics and supply chain operations.
• Understand effective the importance of effective planning for performance measurement systems.
• Understand the importance of coordinating performance measurement systems within a firm and across firms in a supplychain.

This course is recommended for any personnel in supervisory and management positions who wish to review the performance of their department/s in the organization.

Auditing the present situation

Establishing General Audit Principals

·         Defining data requirements

·         Forming the collection task force

·         Identifying the sources of data

·         Determining the data gathering method

Conducting the External Audit

·         Identifying the customer groups

·         Sampling customers

·         Designing questionnaires

·         Organizing data collection

·         External audit

Conducting the Internal Audit

·         Auditing the demand profile

·         Auditing the supply profile

·         Auditing costs, auditing service

·         Auditing resource utilization

·         Auditing planning processes

 Audit Operations

Auditing Data Flows

·         Auditing the data path

·         Identify waste areas

·         Investigate options for elimination

Investigating Trade-offs

·         Identify major cost elements

·         Consider options to reduce costs

·         Consider changes to cost to serve

Moving decoupling point position

·         Review position constraints

·         Movement options

Smoothing of demand patterns

·         Review demand amplification maps

·         Compare demand pattern with ordering pattern

·         Explore ways to eliminate distortion

Configure to be supply chains

·         Select performance drivers

·         Map drivers to plan supply chain on thread diagram

·         Select plan supply chain metrics

·         Cascade to plan activities

·         Select plan metrics

·         Identify best practices and map TO BE supply chain thread

·         Test new design against needs 

A variety of methodologies will be used during the course that includes:

• ​(30%) Based on Case Studies
• (30%) Techniques 
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session