As people progress in their career and are promoted they soon realize that new skills are required to manage other people and to lead teams effectively. This program will provide a framework to understand the key drivers of leadership and management success and a toolbox of essential team leadership and management skills.

• The key team leadership and management skills, and when to use them
• How to motivate and coach teams to higher performance

• Understand the difference between managing and leading
• Explore the main drivers of leadership and management success
• Understand the key leadership and management skills, including:
  • goal-setting and motivation
  • impact and influence
  • customer service
  • emotional intelligence
  • delegation
  • time management
  • listening, feedback, appraisal and learning
  • managing conflict and challenge
  • performance management
  • reporting up (how to manage your boss)
  • profit and loss
  • coaching for performance
  • change and transition
  • personal development

This program is designed specifically for those who are new to team First-Line Management, leadership and management, or who have recently been promoted to a higher level or a bigger team. It will also help anyone who wishes to refresh and develop their team leadership and management skills.

• First-Line Management
• Team leaders (new and experienced)
• Technical staff making the transition to management
• Supervisors who wish to increase their effectiveness
• Team leaders interested in further management development
• Managers who wish to evaluate and improve their performance

Leadership

• The history of leadership
• The difference between leadership and management
• How leadership drives performance
• The leadership cycle: daily, weekly, monthly, ...
• Leadership toolbox: the key leadership and management skills
• Personal leadership inventory.

Being a First-line Management Today

• Myths about Supervision
• First-line Management Key Tasks
• Essential Skills for Supervisors
• Responsibilities and Challenges
• Problems Supervisors Encounter

Leadership Purpose

• Vision and mission
• Purpose and potential
• Presentation skills and personal impact
• Mindset and resilience
• How to create alignment: personal, team and business goals
• Connecting with customers (internal and external).

Creative Interpersonal Problem-Solving

• Interpersonal Problem-Solving Process
• Steps for Interpersonal Problem-Solving
• Encouraging Creative Thinking
• Applying Brainstorming Formats and Mechanics
• Key Conflict Management Skills

Team Power

• Mindset and motivation
• Limiting beliefs and other brakes on performance
• Emotional intelligence and influence
• Teamwork and trust
• Deep listening
• Reflection and learning

Orientation and Positive Discipline

• Perceptions During Orientation
• Orientation and Follow Up
• Use of Progressive Disciplinary Practices
• Types of Reinforcement
• Applying Reinforcement Strategies

Team Performance

• Effective delegation
• Coaching for performance: theory
• Coaching for performance: practice
• Team coaching
• Mission control:  managing people and projects
• Time management and profit

Communicating Effectively

• The Communication Process
• Approaches to Interpersonal Relationships with Employees
• Ten Commandments of Human Relations
• Developing Effective Listening Habits
• The Value of Feedback
• Techniques in Providing Feedback
• Guidelines for Assertive Communication

Managing People and Change

• Theories of change: why we find change hard / how to make it easy
• Giving and receiving feedback
• Difficult conversations and conflict
• Working relationships (managing up and down)
• Leadership and management skills: summary
• Personal development plans

Motivating your Workforce

• Definitions of Motivation
• Myths about Motivation
• Motivation and Performance
• Different Workable Motivational Theories
• The Theory in Motivation
• Building a Motivational Environment 

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session