In today’s business environment, administrative professionals have critical roles in the office and organization. These include working closely with vendors and suppliers; communications; supervising staff; problem solving; building relationships; and planning, scheduling and coordinating projects and work for themselves and others, just to name a few. All of these roles require extraordinary skills.

With the help of this Course, Delegates will be able to:

·         Describe the administrative professional’s role in today’s business environment

·         Present a powerful and professional business presence

·         Work well with multiple bosses

·         Describe good negotiation skills

·         Apply positive persuasion and consensus‐building techniques

·         Deal appropriately with difficult people and situations

·         Explain teambuilding strategies

·         Practice good problem solving and decision making

·         Increase productivity through proven time management practices

·         Office Managers and Supervisors

·         Office Administrators

·         Personal Assistants

·         Executive PAs

·         Secretaries

·         Executive Secretaries

·         Senior Secretaries

·         Management Secretaries

·         Executive Assistants

·         Department Coordinators

·         Administrative Assistants

·         Senior Assistant Coordinators

·         Team/Project Leaders

The Administrative Professional’s Role in Today’s Business Environment and Presenting a Powerful Image

·         Current business trends reshaping the role of administrative professionals

·         Administrative professional qualities in demand today

·         Performance factors for building strong business relationships

·         Develop an impressive professional presence

·         Manage the relationship with your boss

·         Build trust and credibility using effective communication skills

·         Effective communication and clarity

·         Assertive communication strategies and techniques

The Art and Skill of Persuasion and Negotiation

·         Gain respect and credibility by setting the right tone and using good strategies for positive persuasion

·         Tips and techniques for developing positive relationships

·         Master the fine art of negotiation

·         Achieve win‐win negotiations even when the other side refuses to compromise

·         Special issues to consider when negotiating on behalf of the boss

·         Personality affects the way you “give and take” – Personality Survey

Deal With Difficult People and Situations

·         Conflict management and common sources of conflict

·         How conflict can be positive

·         Conflict resolution processes and techniques

·         Recognize the most difficult personality types and how to deal with each one

·         Special strategies to use when the difficult person is the boss

·         Handle pressure and stress in others and yourself

·         Make office politics play to your advantage

·         Keys to avoiding job frustration and burnout

Lead a Team Without Formal Authority

·         Be a catalyst: Spark employees into motivating themselves

·         Counsel employees through job‐related or personal problems

·         Teambuilding — be a liaison between you boss And other team members

·         Assume a position of leadership even when not in change

·         How to manage your department’s administrative support team

·         TEAM Interpersonal Style evaluation and Inventory

·         Problem solving and decision making

Lead a Team Without Formal Authority, continued

·         The GREAT problem‐solving model

·         Creative approaches to overcoming the most common obstacles administrative professionals face

·         Guidelines for making decisions without consulting your boss first

Time and Task Management

·         Time and task management vs. self‐ management — is there a difference?

·         Get to the heart of effective time management practices

·         Find a planning/scheduling system that matches your work style

·         Set long‐range goals that direct you in prioritizing your daily tasks

·         Urgent and Important: How these two factors influence daily activities

·         Effectively deal with interruptions — telephone calls, drop‐ins and other major time robbers

·         Streamline your paperwork and organize your work area

·         Coordinate your routine daily tasks and special projects with your boss’s

·         Diplomatically let co‐workers know that you can’t take on any more work

·         Nine keys to delegating for greater productivity

·         Project management: Understanding every project’s “life cycle”

·         Project management tools the pros use: Work Breakdown Structures, Gantt charts and project management software

·         How to add projects into your daily plan

·         How to budget for and control costs

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session