This Crisis and Change Management course is designed for experienced managers who need to develop their skills in order to learn to manage crisis situations and change in the most effective way possible. The course defines and examines what is meant by Crisis Management noting the special need for crisis management in today’s world. The vital importance to an organization of having a crisis management plan in place is emphasized. Effective crisis management is accomplished through prompt response, early and continuous communication and effective execution. 

• Develop and fine-tune their strategic planning abilities
• Develop, try and constantly improve business contingency, crisis and disaster recovery systems
• Effectively plan and guide organizational change
• Develop and implement support mechanisms for personnel during change programs so as to secure their contribution and engagement, with the goal of delivering sustainable change.

This training course is designed for:

• Experienced managers who either contribute now, or who have been identified as someone who has the potential to contribute in the future, to their organization’s strategy and change management programs.

• Operational managers who wish to gain a greater understanding of strategic planning and change management

Strategic Planning

·         Defining the business strategy

·         Identifying the drivers for strategic change

·         Reviewing strategy planning models

·         Analyzing your organization by using models such as SWOT analysis and PESTLE

·         Reviewing governance, risk and compliance

Change Management

·         Defining change management

·         Drivers for change and organizational culture

·         Looking at change models including the Change Curve

·         Key competencies needed to manage change

·         Supporting your employees through a change program

Effective Crisis Management

·         Defining crisis management and disaster recovery

·         The key aspects of a crisis management and crisis recovery plan

·         The impact of a crisis on your organization

·         Assessing and managing risk using the risk assessment model

·         Preventing a crisis

Effective Disaster Recovery

·         Defining and developing a disaster recovery strategy and plan

·         Identifying the key elements of a business such as people, finance, IT security and safety

·         A communication strategy including the 5C’s model of communication

·         Responding to new and emerging threats

Personal Strategy and Change Management

·         Developing your own personal strategy using the SWOT and PESTLE models

·         Your response to change

·         Your change management skills

·         Developing an action plan

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session