In today's world, staffs are faced with increasingly complex responsibilities and in order to meet this challenge they must be continually sharpening their management skills. In this program you will learn how to:

• Manage and motivate people more effectively
• Create and harness the power of high performance teams
• Understand and effectively utilize strategic planning techniques
• Negotiate for positive results
• Utilize the Baldrige performance criteria as a standard of excellence and benchmark for your organization

Participants attending this program will:

·         Consider methods for improving management performance

·         Gain insights into the successful implementation of teams

·         Study the techniques of strategic planning

·         Develop their skills in the area of negotiating

·         Analyze the Baldrige award criteria for excellence

·         Examine the application of management best practices

•  Those responsible for organizational improvement
• Those concerned with achieving standards of excellence
• Those interested in enhancing their management skills

People Management

• The importance of socio technical management
• Techniques for effective communication
• Motivating for results
• Enhancing your coaching skills
• Empowering employees for improved performance
• Characteristics of a successful manager

Leading Teams

• Obtaining the benefits of teamwork
• Characteristics of ineffective teams
• Characteristics of effective teams
• Managing conflict in a productive manner
• Understanding team member styles
• Creating a virtual team

Strategic Planning

• Analyzing the strategic planning process
• Achieving competitive advantage
• Utilizing dynamic SWOT analysis

Focusing on vision and mission

·         The importance of contingency planning

·         Examples of strategic success and failure

Negotiating for Results

·         Gaining insight into the negotiating process

·         Characteristics of an effective negotiator

·         Developing negotiating strategies

·         Employing persuasive negotiation techniques

·         Achieving the benefits of effective negotiating

·         Negotiation exercises  

Operational Excellence

• The Malcolm Baldrige quality award-standard of excellence
• Lessons from the best performing companies
• Benchmarking your operation against the best
• Creating employee commitment
• Managing continuous improvement
• Creating the high performance organization

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session