No matter how knowledgeable and competent its individual members may be, a dysfunctional team will undermine organisational goals, sap morale and waste effort. This seminar focuses on the critical roles of team leader and middle manager in harnessing their team’s potential, and introduces and practises techniques for moving the team to peak performance.

Highlights include:

• Understanding the role of the leader in team performance
• Measuring and managing performance
• Creating a shared team vision
• Harnessing the dynamics of the team
• Optimising team flexibility and commitment

• Understanding your role as a leader
• Identifying and leveraging talent within the team
• Engaging and motivating the team with shared vision and values
• Establishing clear objectives and standards of performance for your team
• Measuring and managing team performance
• Managing and using conflict and challenge

Experienced team leaders; junior/middle managers new to their role, or with experience but little previous training.

Module 1: Teams and their Leaders

• Teams, leaders and managers
• Key leadership tasks
• Influence, authority and power
• Leadership styles and style flexibility
• Self-awareness
• Emotional intelligence and rapport

Module Two: Vision, Direction & Alignment

• Creating a shared vision
• Aims, objectives and goal alignment
• Developing meaningful objectives and indicators
• Divergent approaches to problem-solving
• Communicating a compelling vision
• Delivering challenging messages

Module Three: Team Dynamics

• Team development
• The sociology of the team
• Characteristics of high-performing teams
• Balancing team roles
• Non-traditional team structures
• Delegation and empowerment

Module Four: Developing the Team

• Learning and competence
• Building a coherent team
• Self-managing teams and their challenges
• Coaching, mentoring and self-directed learning
• Feedback and appraisal
• Leveraging team strengths for peak performance

Module Five: Performance & Conflict Management

• Defining performance
• Approaches to measuring team and individual performance
• Performance through the eyes of the customer
• Performance management: science or art?
• Conflict as a catalyst for team development
• Dealing with challenging interpersonal relations

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session