Any role where you support the efficient and effective running of an organization relies on you having a good set of administration skills and a great attitude.

This course has been designed to provide administrators, assistant administrators, personal assistants, secretaries and anyone else in an administrative support role a set of skills and an attitudes they and operate in an efficient manner.

By the end of this course the participant will be able to:

·         Understand what makes an effective PA/Executive Secretary

·         Contribute to manager's success through aligned objectives

·         Analyze and maximize the use of time

·         Improve communication skills

·         Take responsibility and manage crises

·         Achieve confidence through assertiveness

·         Work under pressure to achieve objectives

·         Understand the different methods used in storing information

·         Successfully organizes meetings

Executive secretaries, secretaries, and any individual with an office support function

Effective Communication

·         What is communication?

·         Communication barriers

·         Use body language effectively

Business Letter Writing

·         Understand the conventions of letter writing

·         Plan letters to reduce writing time and produce desired results

·         Finish with impact

·         Suit structure to purpose

·         Write concisely and clearly

·         Spot clichés, jargon and padding

·         Adopt a friendly reader based style

·         Constructive self-analysis

Dealing with Difficult People

·         Identify the types of difficult people

·         Understand why difficult people are difficult

·         Deal with difficult people

·         Give and receive feedback effectively

·         Improve performance and manage others

Time and Stress Management

·         Analyze time usage

·         Work prioritizing and scheduling

·         Delegation technique

·         Travel arrangements

·         How to use telephone

Organizing Meeting

·         What makes good meetings good / bad meetings bad?

·         Obstacles to meeting effectiveness

·         Key Characteristics of an effective meeting

·         Meeting rules

·         Meeting process

·         Agenda setting

·         Meeting evaluation

·         Meeting room

·         Recording devices

Filling System

·         Needs of filing systems

·         Manual filing systems

·         Computerized filing systems

• Access database: An introduction

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session