Everyone leaves the session with a better awareness of their own personal values and how their past has created their current perceptions, behaviors and communication style. They develop new understandings for their own personal growth.

·         Participants will gain understanding and knowledge of what creates their cultural lens.

·         They learn why men and women communicate differently, what drives the communication style of other cultures, how to resolve conflict and how to maximize the benefits of a diverse workplace.

Employees in the functions of Employee Relations, Human Resources or Personnel and Administration

Module One: The Business Case for Managing Cultural Diversity

·         Understanding Diversity Management

·         Diversity Management: The Big Picture

·         The Industry Environment: Cultural Diversity and Business Challenges

·         The Business Case for Managing Cultural Diversity

·         Stages of Diversity Management

·         Developing Your Own Business Case for Managing Cultural Diversity

Module Two: Cross Cultural Communication

·         Understanding Culture and Cultural Diversity in Australia

·         The 4 Basic Elements of Cross Cultural Communication

·         Understanding the Process of Cultural Adaptation

·         Developing Organisational and Personal Cultural Competence

Module Three: Managing Culturally Diverse Teams

·         Competencies for Managing Culturally Diverse Teams

·         Managing Culturally Diverse Teams

·         Skills for Building Trust and Communication

Factoring Cultural Diversity into Business Planning

·         An Integrated Framework for Diversity Management

·         Diversity Analysis Checklist Exercise: Project Analysis

·         Developing a Cultural Diversity Management Action Plan

Module Four: Cultural Diversity Management Resources and Support

·         Introduction, Resource and Support

·         Glossary of Key Terms

·         Review and Evaluation

Module Five: Managing Cultural Diversity Training Facilitation Guide

·         Introduction to the Facilitation Guide

·         Introduction to Cultural Diversity Management Training

·         Training Workshop Preparation Guide

·         Training Workshop Facilitation Guide

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session