Secretarial Skills

10-02-2025 - 14-02-2025 3500 Abu Dhabi

 

Course Introduction:

 

This popular training program offers you the opportunity to develop the key secretarial skills that are essential to your success as a Secretary. You will learn how to plan and organize efficiently and to proactively contribute to the successful achievement of your personal goals.

 

 

Course Objectives:

 

On completion of this training delegates will:

  • Have developed the skills to make a greater contribution to their manager and team
  • Become more pro-active
  • Plan, organize and manage their day more effectively
  • Use essential project management tools and techniques in their daily functioning
  • Improve their customer service skills, with both internal and external customers.

 

 

Who Should Attend?

 

Those employees who perform the tasks within a secretarial or administrative position, wishing to improve their skills, or those who are new to, or about to be appointed to such a position.

 

 

Course Outline:

 

  • Managing the relationship with your boss    
  • Anticipate your boss's needs
  • Working with multiple boss's
  • How to get organized and stay organized
  • Personal efficiency
  • How to organize your work-station for improved efficiency
  • Organizational Planning    
  • Learning to delegate
  • Managing small projects    
  • Assertiveness skills for the PA
  • Learning how to say NO
  • Organizational image
  • Customer Service and dealing with difficult people

 

 

 

Course Methodology:

 

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

 

Course Fees:

 

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

 

Course Timings:

 

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session

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