Any role where you support the efficient and effective running of an organization relies on you having a good set of administration skills and a great attitude.

This course has been designed to provide administrators, assistant administrators, personal assistants, secretaries and anyone else in an administrative support role a set of skills and an attitude so they and operate in an efficient manner.

By the end of the program, participants will be able to:

·         Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency.

·         Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively.

·         Handle telephone calls properly and professionally.

·         Develop self-management techniques and learn ways for dealing with time wasters.

·         Improve memory skills with several reinforcement methods and exercises.

Administrators, assistant administrators and secretaries. Also, those with the potential of becoming administrators can benefit from this program

The Administrator/Secretary as Part of the Support Team

• The Importance of Team Work
• Taking Initiative
• Having the Right Attitude

The Modern Administrator Highly Needed Abilities

• Adaptability to a Changing Office Environment
• Maturity and Political Skills
• Seeing through Obstacles and Building on Talents and Strengths

Written Communication

• Style
• Layout
• Clear Writing
• Proof Reading

Verbal Communication

• Building Bonds with Boss and Colleagues
• Overcoming Communication Barriers
• Speaking Skills
• Listening Skills

Using the Telephone Properly

• Professional Telephone Behavior
• Rules for Good Listening
• Rules for Good Questioning
• Rules for Good Speaking

Effective Time Planning

• Identifying and Controlling Time Wasters
• Setting Priorities
• Dealing with Procrastination
• Organizing an Efficient To-Do System 

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session