All business activities are governed by writing policy and procedures. Much effort is spent on looking at how to draft documents, and, while this is important, it sometimes overshadows the importance of the Policy or Procedure, and related documents such as Specifications and Standards.

The course will look at how these documents are created, and some of the main clauses that appear in them, all using real examples wherever possible.

The course will then consider methods to be used in drafting Policy and Procedures, and, in particular, how to avoid ambiguity and uncertainty. This is an area that generates large numbers of errors, and the aim of the course is to reduce the frequency of such errors and associated disputes.

The course will deal with Policy and Procedure documents written in the English language, but will use techniques which have wide application to many types of documents.

• Expanding the expertise of personnel involved in developing Policy and Procedures documents will allow project and general management teams to be more effective.
• Policy and Procedures documents should better reflect the commercial and other aims of the business
• Policy and Procedures should be more structured and focused on business goals
• Disputes should be reduced, and those that do arise should be settled more quickly, with less cost, delay and disruption
• Managers should have more confidence in discussing issues
• Dispute avoidance skills will be enhanced
• Improved overall processes

Other key reasons to attend are:

• Gain an opportunity to review Policy and Procedures and understand their importance to business
• Obtain the ability to get a broad view of importance of Policy and Procedures and similar documents and their role in the organizational management
• Understand the different roles of documents
• Learn drafting skills that will be usable in a wide range of situations
• Have the chance to practice drafting skills in a non-threatening environment
• Improve your strategic thinking on how to develop Policy and Procedures documents
• Learn practical techniques for the drafting of Policy and Procedures
• Improve your understanding of contract wording in the English language
• Identify where things can go wrong, and learn how to avoid problems, or mitigate their effects through well drafted documents and good management
• Improve your ability to interface with other professionals

The course will be beneficial to those who find themselves responsible for leading on, or implementing Policy and Procedures mechanisms in both the public and the private sector.

In addition, it will raise the awareness of those who have been allocated 'potential' or specific tasks in maintaining Policy and Procedures but have insufficient time to devote to the subject.

Introduction to Policy & Procedure Writing

• Introduction
• Why they are important
• What makes a good Policy
• The structure of Policy and Procedures
• Writing styles
• Incorporation of other documents

The Governance and Roles involved in Policy

• The role of Policy and Procedures
• What needs to be included
• Who needs to be involved
• The review process
• The approval process
• Publication

How to Implement Policy & Procedures

• Review of examples of Policy and Procedures
• Avoiding ambiguity
• Standards –ISO
• Communications
• How to ensure staff compliance
• Maintenance

Drafting Policy & Procedure

• Drafting guides
• Best practice
• Useful tips
• Effective writing
• Commercials
• Drafting exercises, based on the documents reviewed

Case Studies and Workshops

• Case Studies
• Groups
• Workshop objectives
• Workshop
• Final wrap-up
• Discussion

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session