This course will provide delegates with an overview of the freight forwarding process within the international trade environment. It will suggest best practice methodologies to follow when establishing forwarding operations together with a unique tool kit for ongoing measurement of operational performance.

This course is recommended for anyone who wish to review or upgrade their present skills in Logistics Management to improve organizational performance.

International Trade

·         Reasons for overseas buying/selling

·         Key features

·         Variables in supply/demand process

Sales and Delivery Contractual Terms

·         Incoterms

·         Payments/documents/insurance

·         Logistics viewpoints

Customer Service

·         Defining the customer

·         Defining the requirements

·         Determining strategies

·         Measuring customer service

·         Ongoing monitoring and control methods

Applying Customer Service Principles

·         Application of best practices

·         Establishment of customer relationships

·         The total documentation relationships

·         Utilizing planning checklists

·         Identifying and attaining customer service requirements

·         Performance measurement

·         Effective operation control strategies

Freight Transport Operations

·         Mode selection

·         Sharing networks

·         Operational costings

·         Transport planning models

·         Checklists for improvement

Warehousing and Storage Operations

·         Product analysis

·         Determining facility requirements

A variety of methodologies will be used during the course that includes:

• ​(30%) Based on Case Studies
• (30%) Techniques 
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session