This course will help the delegates to understand his role as manager and leader. It will also help establish clear objectives and standards of performance for the team.

• Managing your workload using effective prioritization and delegation techniques 
• Maximizing your influencing skills
• Building an effective team
• Developing and leveraging the capabilities of team members

Managers, supervisors, and team leaders who are responsible for building and maintaining effective teams in the workplace.

Module One: Understanding Your Role

• Leader or manager?
• Self-perception
• Beyond the job description: finding out what your organization requires of you
• Balancing conflicting stakeholder demands
• Understanding the nature of change
• A model for implementing change

Module Two: Personal Effectiveness, Time Management and Delegation

• Understanding yourself and your organizational environment
• Outcome orientation
• Setting personal and team objectives
• Managing performance
• Finding and using time effectively
• A model for effective delegation

Module Three: Communication, Influence & Conflict Management

• Channels of communication
• Effective listening skills
• Emotions and rapport
• Persuasion and negotiation: the keys to personal influence
• Managing conflict assertively

Module Four: Team Building, People Management and Motivation

• How high-performing teams work?
• Identifying team roles
• Teams in practice: teambuilding exercise
• Motivation and reward
• Building and sharing a vision
• Different approaches to leadership

Module Five: Enhancing Team Performance through Coaching and Development

• How people learn?
• Coaching for personal and team growth
• Feedback skills
• Development planning
• Next steps

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session