23-12-2024 - 27-12-2024	3300	Dubai

Course Introduction:

If you are a professional Administrator in business, government, service industries, education, or any sector of industry, you should consider this specially designed Administrative program. This course is designed to help you:

Do your job better
Gain additional knowledge and understanding about your current role
Apply your new skills at work
Maximize your personal development and equip you for promotion
Progress to roles supervising and training others

By choosing to follow this course, you are showing your potential to look at your own performance, find the best way to work with your colleagues and take responsibility for improving performance in the workplace around you.

Course Objectives:

· Describe an organization in terms of its purpose, objectives, structure, culture and systems

· Understand the concept of workflow and of efficiency and effectiveness in relation to administrative performance

· Explain the purpose of jobs and the importance of motivation and satisfaction in relation to administrative roles

· Identify the causes of change in an office environment and propose techniques for minimizing employee resistance and stress

· Understand the importance of teams in the workplace and the factors involved in successful team working.

· Have an in-depth introduction to the field of Administrative Management and serve as a benchmark in quality administrative procedures

· Define and understand the role of productivity and effectiveness in the success of the 21st century administrator.

· Develop self-leadership capabilities which will enable professional advancement.

· Enhance their thinking skills to facilitate turning problems into opportunities.

· Build excellent relationships with people at all levels.

· Organize and plan for the best performance and utilization of their time at the office.

Who Should Attend?

Administrators, office managers, personal assistants and any member of the general staff wishing to improve their personal skills and challenge themselves to excel in their mission at the office.

Course Outline:

Inside organizations

Understanding your organization

The purpose of organizations
- the Mission Statement, long-term aims, short-term objectives
- the growth of the organization, specialization (including administration)
- forms of ownership, range of stakeholders, the role of profit
The growing organization
size and complexity, organizational structure
the concept of organizational culture, the nature of bureaucracy
Organizational culture

Productivity and Effectiveness

What Is Productivity?

Efficiency versus Effectiveness: Differences and Practical Uses
Optimizing Quality and Quantity of Production through Streamlining
Signs of Inefficiencies at your Office
Work-Breakdown Structures

Effective Self-Leadership

Self-Leadership as a Prerequisite for Leading Others
Understanding what Makes you Tick: Personal Values
Performing a Personal SWOT Analysis
Building on your Talents
Becoming More Proactive

Working with People

Work, Jobs and People

The purpose of jobs in relation to organizational aims and objectives
- the nature of administrative work, the impact of technology
Designing jobs
motivating employees, creating satisfying jobs
allocating tasks, monitoring performance, providing feedback
The role of the supervisor

The Thinking Administrator

· Using Different Thinking Techniques to Boost your Professionalism

· Using Creativity as a Business Tool

· Mental Blocks and Ways to Overcome Them

· Brainstorming your Best Options

· Solving Office Problems (and Turning them into Opportunities)

· Kaizen: Focusing on Continuous Improvements

· Learning Styles for Professional Development

The Power of your Attitude

· What is Attitude? Uses of Attitude

· Perceptions, Beliefs and their Effect on Attitude

· Going Beyond a Positive Attitude

· Making Things Happen: The Can-Do Attitude

· Using your Attitude for Professional Excellence

Developing your Work Relationships

· Building Rapport with your Manager, Colleagues and Clients

· Adapting to Different Working Styles

· Navigating through People Problems and Problem People

· Enhancing your Presentation/Self-Selling Skills

· Applying the Principles of Emotional Intelligence

· Best Practices for Delivering Positive Feedback

Organizing and Planning for Best Performance

· Setting Challenging Performance Goals

· Putting Key Performance Indicators (KPIs) to Work

· Utilizing Planning Strategies/Forward Thinking

· Personal Action-Planning

· Developing a Filing/Document Management System

· Acquiring Stamina and Resistance to Stress

Dealing with change

· The causes of change and their impact on administrative processes

o the concept of change drivers, both external and internal

o office automation, linking the supply chain

o interpersonal communication, management choice

· Responses to change

o employee resistance to change

o the stress of change

· Planning and implementing change

o fundamentals of project management

o preventing resistance, managing stress

Administrative Practice

Managing information resources

Information in the organization
- the nature of information, its users and uses, issues of quantity and quality
Organizing data and information
filing systems, databases, data security and protection
information searching, evaluating information
Retrieving online information

Technology in administration

Objectives and benefits
Information technologies - intranets, document management systems
Communication technologies
- email, teleconferencing, computer-mediated communication

Improving administrative practice

Performance measures in administration
- quantitative and qualitative measures
- performance indicators (e.g. clerical, purchasing), quality assurance, management performance
Solving administrative problems
information overload, poor communication, low productivity
Taking a strategic view of administration
- administration and competition, administration and the customer
Professionalism in administration
being 'professional', Continuing Professional Development (CPD)