The training, Improving Employee Performance: Correcting, Coaching and Counseling is designed to give participants an increased understanding of how to lead in managing performance improvements in others. The course introduces different human styles that can be used for developing productive manager relationships and identifies and provides practice on techniques in correcting performance and coaching and counseling people to make improvements in their own performance. Every leader has situations which call for motivating, coaching, correcting, counseling or solving problems with their people. This training assists in identifying and learning techniques to establish a more productive work force using these concepts

By the end of this training, delegates will be able to:

·         Understand that communication is vital for successful performance improvement

·         Learn the art of improving employees’ performance

·         Learn and understand personal behavior styles and how to use styles in improving performance

·         Learn a person’s strengths and challenges according to their personal behavior style

·         Learn techniques to assist in communication problem resolution

·         Learn the steps of empowering people to be more productive

·         Learn how to develop a personal growth plan for each employee

·         Understand the importance of performance standards, goals and objectives

·         Monitoring and tracking work performance improvements

·         Develop creative problem solving techniques to improve an employee’s performance

·         Learn the skill of evaluating and coaching for higher performance

This program is suitable for Managers, Leaders, supervisors and Coaches who are required to offer Counseling.

Introduction to Improving Work Performance

·         Introductions

·         Goals and objectives of the seminar

·         Importance of interpersonal relationships and interaction styles in improving performance

·         Making positive changes in performance depend on interpersonal interaction

·         Identifying the role as leader, manager and coach

·         Importance and techniques of active listening in improving performance

Identifying how Interaction Styles affect Work Performance

• Identification of interaction styles in people
• Interaction with others requires realization of diversity
• Effective listening is essential for coaching and counseling performance
• Successful interpersonal interaction develops trust
• Manager characteristics that add to or detract from performance improvements
• Identification of a manager’s personal interaction style

How to Develop a Positive Role as Manager, Coach and Counselor

• Individual strengths and challenges of each interaction style
• Applying the art of delegation to improve performance
• Managing individual differences in work behavior
• Adapting one’s leadership approach to meet the style needs of others
• How to deal with employees who are negative
• Making performance management a positive work task

Developing Improvement Standards and Setting Goals and Objectives

• Aligning improvement plans with the vision and mission
• Identifying improvement standards for employees
• Establishing goals and objectives for improvement plans
• Developing accountability standards for monitoring and tracking
• Identifying how to assist others in setting standards, goals and objectives

Developing Personal Improvement Plans

• Change and its impact on personal improvement
• The role of innovation and improvement in improving performance
• Effective performance improvement enablers and barriers
• Developing personal improvement plans to improve performance
• Seminar review, summary and feedback

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session