A highly interactive and practical training workshop that will equip line managers with the necessary interpersonal, coaching, counseling & Appraising skills to address poor employee performance and behavior, and improve their motivation and productivity.

By the end of the program, participants will be able to:

• To understand the benefits of coaching and the role of the coach
• To realize when to use coaching as a development tool
• To identify the stages of the coaching process
• To plan and deliver a coaching session
• To practice the skills at all stages of the coaching process

This is an ideal course for anyone who needs to use effective coaching skills to develop others; whether they be line managers, internal coaches, or HR professionals. Coaching is an essential activity to help improve, enhance or develop a person's skills and behavior in the workplace, and has a very positive impact on the retention of knowledge and skills, after a person has been trained.

• Coaching, Mentoring, Training: The Differences
• The Benefits Of Coaching
• The 'DEVELOPER' Coaching Model
• The Skills & Qualities Of An Effective Coach
• The Questions A Good Coach Asks
• Objective Setting
• Coaching Styles
• Identifying Ability Levels Of Staff
• The Techniques Of Coaching
• Feedback & Review
• The Key Stages Of Coaching
• Preparation & Planning For A Coaching Meeting
• The Pitfalls Of Coaching & How To Avoid Them
• Role Plays - The Full Coaching Process

The Ten Skills of Effective Coaches

• Skill #1: Create a Climate of Trust and Confidence
• Skill #2: Listen, Look, and Learn
• Skill #3: Measure, Assess, and Plan
• Skill #4: Guide a Dialogue About Performance
• Skill #5: Educate
• Skill #6: Delegate for Development
• Skill #7: Deliver Reinforcing Feedback
• Skill #8: Deliver Corrective Feedback
• Skill #9: Deal with Difficult Responses and Situations
• Skill #10: Guide the Development of an Action Plan

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session