This popular training program offers you the opportunity to develop the key secretarial skills that are essential to your success as a Secretary. You will learn how to plan and organize efficiently and to proactively contribute to the successful achievement of your personal goals.

On completion of this training delegates will:

• Have developed the skills to make a greater contribution to their manager and team
• Become more pro-active
• Plan, organize and manage their day more effectively
• Use essential project management tools and techniques in their daily functioning
• Improve their customer service skills, with both internal and external customers.

Those employees who perform the tasks within a secretarial or administrative position, wishing to improve their skills, or those who are new to, or about to be appointed to such a position.

• Managing the relationship with your boss    
• Anticipate your boss's needs
• Working with multiple boss's
• How to get organized and stay organized
• Personal efficiency
• How to organize your work-station for improved efficiency
• Organizational Planning    
• Learning to delegate
• Managing small projects    
• Assertiveness skills for the PA
• Learning how to say NO
• Organizational image
• Customer Service and dealing with difficult people

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session