Selling’ is a very common business buzzword for getting / securing customers. Selling has moved beyond ‘here’s the product, please pay up’ to a more consultative approach. Everyone claims they know how to sell, but do they? It takes more than just years of hands-on sales experience; it takes refined and proven skills and more practice..... But then again, a sale without service excellence is like of beauty without brain. Sales & Service must go hand-in-hand. It is the two sides of a coin in business.

Selling is an Art and Service is an extension beyond just a smiling face. It requires a demonstration of professionalism and quality that need to be reviewed and refined from time to time. This program is intended to sharpen your sales / service people and provide the solid foundation that paves the way towards establishing an ever increasing sales momentum.

By the end of the program, participants will be able to:

• To improve the art of selling and to enhance customer service to complement the drive for more sales, thus establishing the possibility of continuously securing more and more sales.
• Participants will have to develop a specific ‘sales plan’ for action. Their plans will be brainstormed thoroughly (evaluated – remedied – verified) before execution!

All those who are directly or indirectly involved in sales & those in the service lines.

• Professional Image Management
• Your Attitude as a Sales Professional
• Developing Confidence in Selling
• The Golden Rules of Selling
• Leader-shift into the Professional Sales Paradigm
• Networking & Qualifying Prospects
• Time Management & Goal Setting
• Making & Securing Appointments
• Greeting Skills & Techniques
• Rapport Building, reducing relationship tension & developing friendships
• Discover Needs - probing with designed questions
• Sell Solutions - stressing benefits & advantages
• Tackling Questions & Handling Objections
• Sell the Sale - applying a myriad of closing techniques to secure the sale
• Preventing Rescissions - keep the sale!
• Understand How Customers are Lost & Designing Ways to Retain Them
• Serving the Different Customer Personalities
• Interpersonal & Communication Skills Can Make the Difference
• Linguistic Skills: Empower yourself to speak better
• Listening Attitude & your Listening Skills
• The VIN Principle of Serving Customers
• The 10 Dimensions of Service Quality
• How to Better S.E.R.V.E the Customers
• Telephonic Excellence
• Common Sense Techniques in Serving & Making the Customer Happy!
• Review the Winning Balance between Selling & Serving

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session