Learn to effectively manage and organize e-mail, utilize the calendar, manage contacts, and work with tasks and notes using Outlook in Microsoft Office.

By the end of the program, participants will be able to:

• Understand and develop the competencies needed to run present and future offices.
• Enhance their business writing skills and organize their emails using MS Outlook 2010.
• Organize their office time using the MS Outlook 2010 calendar.
• Manage and coordinate their relationship with their manager using soft skills and computer- based methods.
• Develop and apply document management strategies.

Office professionals, office administrators, supervisors of clerical and administrative staff, and executive/ personal assistants.

Developing the Modern Administrator Competencies

• Identifying Competencies Needed for Success
• Being an "Action" Person
• Setting Up, Measuring and Achieving Your Objectives
• Interacting with Others and Networking for Success
• Personal Productivity
• How MS Outlook 2010 Can Aid Productivity
• Overview of MS Outlook 2010 Ribbon, Toolbar, Navigation Pane

Office Communication

• Choosing the Right Communication Medium
• Essentials of Business Writing and Form Design
• Using MS Outlook 2010 to Write Emails and Manage Contacts
• Organizing and Categorizing your Email Folders and Creating Rules
• Eliminating Email Overload
• Applying Design Themes to your Emails
• Creating Professional Signatures
• Working with Personal Stationery
• Creating your Own Address Book and Organization of Contacts

Time Organization

• Proactive versus Reactive Styles
• Organizational Concepts, To-Do Lists, Reminders
• Using MS Outlook 2010 Calendar to Schedule Appointments, Events, Meetings, etc
• Prioritizing Concepts and How to Apply them Electronically
• Creating and Working with Notes
• Creating and Organizing your Tasks through MS Outlook 2010
• Organizing Professional Meetings
• Writing Agendas for Effective Meetings
• Preparing Professional Minutes of Meetings

Managing your Relationship with your Manager

• Knowing your Manager and Organizing the Relationship
• Knowing your Managerial Expectations
• Communicating with your Manager
• Planning and Scheduling Tasks
• Delegation Concepts and Applications Using MS Outlook 2010 Tasks
• Sharing the MS Outlook 2010 Calendar with your Manager

E-Filing and Document Management

• Organizing your Computer Files
• Essentials of a Good Filing System
• E-Filing versus Paper Filing
• Office Organization Strategies
• Data File Management

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session