Emotional intelligence (EI) is vital to being an effective and high-performing member of any team. Business professionals who understand the connection between emotions and actions and can apply EI skills to maximize effectiveness have a stand-out advantage in any organization.

By the end of our Confidence Building training and Assertiveness course you will be able to:

• Recognize the benefits of developing EI
• Define EI competencies and origins
• Identify personal strengths and limitations using the Emotional and Social Competency Inventory
• Apply the researched EI competency framework to optimize professional performance and working relationships
• Build a personal development strategy

Anyone who needs to develop their assertiveness skills in the workplace and improve self-esteem

The Meaning and Value of Emotional Intelligence

·         Defining Emotional Intelligence (EI)

·         Comprehending the neurological and physiological underpinnings of EI

·         Relating the behaviors, impact and challenges of EI on workplace performance

·         Identifying your workplace relationships and their importance to yourself and others

 Explaining the EI Competency Framework

·         Defining the four domains in the Emotional Intelligence model

·         Explaining the relevant competencies associated with each domain

 Gaining Personal Insight into Your EI Competencies through a Self-Assessment

·         Describing your EI strengths and challenges to illustrate your ESCI profile

·         Selecting potential developmental areas for enhancing your EI skills

·         Being aware of your personal reactions to the self-assessment

 Tools and Techniques for Increasing Competence in the Four Domains of EI

·         Explaining each domain: Self Awareness, Self-Management, Social Awareness, Relationship Management

·         Describing developmental activities that will increase skill and understanding

·         Practicing developmental activities associated with each domain

 Identifying Areas for Improvement and Specific Steps for Developing EI

• Consolidating information from assessment/reflection into an action plan
• Planning specific techniques to act on improvement areas
• Devising methods to maintain focus on development plans 

Learning Objectives

• Recognize the Impact Emotional Intelligence Has on Your Professional Development
• Assess Your Current Emotional Intelligence
• Identify the Four Key Emotional Skills
• Apply Emotional Intelligence to a Broad Variety of Workplace Activities
• Use the EI Blueprint to Approach Difficult Professional Interpersonal Challenges
• Create an Action Plan for Continued Emotional Intelligence Self-Development

Overview of Emotional Intelligence

• List Personal Workplace Benefits to Be Gained By Developing Emotional Intelligence
• Assess and Analyze Your Present Emotional Intelligence
• Synthesize What Each Element of the Emotional Intelligence Model Brings to Developing Productive Working Relationships

Identifying Emotions

• Identify Personal Emotions and Their Associated Feelings
• Recognize Common Verbal and Nonverbal Cues Associated with Specific Emotional Expressions
• Apply Emotionally Intelligent Listening Skills to Enhance Awareness of Others Emotions

Understanding Emotions

• Explain How the Brain Works in the Emotional Response System
• Assess Individual Emotional Responses to Shared and Common Situations
• Review Ways to Describe Emotions and Subsequent Moods Using Complex Emotional Vocabulary

Leveraging Emotions

• Define the Role of Emotion in How We Think and Physically Feel
• Recognize and Manage Physical Responses to Emotions
• Investigate and Apply Mood induction strategies

Managing Emotions

• Identify the Personal Cost Benefit for Staying Open to, Rather Than Suppressing, Emotions
• List and Apply Preventive Strategies to Manage Emotions
• List and Apply Responsive Strategies to Manage Emotions

Emotional Intelligence Blueprint

• Identify the Four Steps of the Emotional Intelligence Blueprint Process
• Apply Each Step in the Emotional Intelligence Blueprint Process
• Employ the Emotional Intelligence Blueprint to a Workplace-Specific Case Study

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session