Many organizations all over the world have used the ISO 9001 quality management system standard as a framework for managing quality assurance within their operations and meeting the expectations of their customers. They have enjoyed the benefits of this structured approach to the control of risk and opportunities in their business.

Quality Assurance in Practice will provide delegates with a sound understanding of a practical approach to developing quality assurance in their organizations. This Quality Assurance in Practice training course goes on to look at the importance of risk-based thinking, the PDCA approach, and the process approach. Additionally, this training course explores other important aspects of developing a quality management system, including the role of audit in organizational improvement and the development of document control to support your system.

Upon successful completion of this course, the delegates will be able to:

• Understanding a practical framework for the implementation of quality assurance in an organization
• State the importance of risk-based thinking in quality assurance.
• Realize the importance of leadership and developing an appropriate quality culture in organizations.
• Develop specific practical audit skills.
• Appraise a range of requirements for document control systems.

This course is specially designed for Department Managers, Team Supervisors, Human Resources Managers, Finance Professionals who want to know more about quality assurance, Finance Audit Professionals who want to understand more about management systems auditing.

Designing and Implementing ISO9001

• The PDCA Approach
• Risk Based Thinking
• The Organization and Context
• Needs and Expectation of Interested Parties
• Significance of Effective Leadership Roles
• Role and Responsibilities of Leaders in ISO9001
• Culture of Quality – The Role of TQM

Planning and Operating a Quality Management System

• Establishing Policies
• Planning for a Quality Management System
• Assessing Risk and Opportunity within a Quality Management System
• Supporting Your System – resources, competence
• Operations, Planning and Control

Audit as a Management Tool

• Management Systems Auditing
• The Face of a Systems Auditor
• Requirements of ISO19011 – guidelines for auditing management systems
• Types of Systems Audits
• Planning Audits
• Audit as Part of Performance Monitoring and Organizational Improvement

Audit in Practice

• Developing a Programme of Audits
• Planning an Audit
• Opening Meetings
• Audit Questions and Use of Check Lists
• Conducting the Audit
• Role Play Exercise

Document Management in Your Quality Management System

• Building a Document Control System
• Document Life Cycles
• Consistency in Document Appearance, Notation and Circulation
• Maintaining the Integrity of Document Controls
• Availability of Documents to Interested Parties

A variety of methodologies will be used during the course that includes:

• (30%) Based on Case Studies
• (30%) Techniques 
• (30%) Role Play
• (10%) Concepts
• Pre-test and Post-test
• Variety of Learning Methods
• Lectures
• Case Studies and Self Questionaires
• Group Work
• Discussion
• Presentation

To be advised as per the course location. This rate includes participant’s manual, Hand-outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session