Our Assertiveness training course provides practical advice and techniques to boost your confidence and build self-esteem.

Share experiences with others in a safe environment, understand your own behavioral styles and those of others and develop achievable techniques for communicating and behaving more assertively.

On our Assertiveness course you will learn strategies for handling conflict, communicating assertively and developing relationships that can be applied both at work and in your personal life.

By the end of our Confidence Building training and Assertiveness course you will be able to:

• Recognize the link between assertiveness, confidence and self-esteem
• Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers
• Handle difficult situations and people confidently and assertively
• Deal with criticism, confrontation, anger, and negativity effectively and positively
• Overcome feelings of apprehension and understand the importance of language and body language to assertiveness
• Develop techniques for better working relationships using assertiveness

Anyone who needs to develop their assertiveness skills in the workplace and improve self-esteem

Understanding Different Styles of Behavior

• A definition of assertive behavior  and the benefits it offers
• Distinguishing between assertive, aggressive and passive behavior
• Assertiveness at work - understanding human behavior

Recognizing Your Own Style and Behavior s

• Self-assessment of your style - the associated strengths and weaknesses
• Cultural and gender based influences on your behavior
• Building relationships with work colleagues
• Developing an assertive behavior al style

Why do People Behave the Way They Do?

• An introduction to the principles of Transactional Analysis
• Assertiveness at work - understanding human behavior
• How are you perceived by others?
• Avoiding the games people play

Handling Difficult Situations, Problems and Conflicts

• Tackling barriers to assertiveness - recognizing and dealing with fear and apprehension
• Confronting common problems which occur in the workplace
• Resolving conflict - dealing with difficult people
• Raising sensitive issues

Assertive, Persuasive and Positive Communication

• Moving from negative to positive ways of thinking - building your self-esteem
• Are you saying 'yes' when you should be saying 'no'?
• The art of persuasion - getting ideas across
• How self-esteem affects confidence and influences behavior - using assertive language
• Identifying ways of building self-esteem and developing confidence

Assertive Techniques

• Taking control through positive body language
• Using assertive and positive language - making your message clear
• Giving and receiving critical feedback
• Persuasion skills and coping with criticism
• Applying assertive techniques in different workplace situations

Your Ongoing Assertiveness Development

• Establishing your goals and a plan of action for implementation on your return to work

A variety of methodologies will be used during the course that includes:

·         (30%) Based on Case Studies

·         (30%) Techniques 

·         (30%) Role Play

·         (10%) Concepts

·         Pre-test and Post-test

·         Variety of Learning Methods

·         Lectures

·         Case Studies and Self Questionaires

·         Group Work

·         Discussion

·         Presentation

This rate includes participant’s manual, Hand-Outs, buffet lunch, coffee/tea on arrival, morning & afternoon of each day.

Daily Course Timings:

    08:00 - 08:20       Morning Coffee / Tea

    08:20 - 10:00       First Session

    10:00 - 10:20       Coffee / Tea / Snacks

    10:20 - 12:20       Second Session

    12:20 - 13:30       Lunch Break & Prayer Break

    13:30 - 15:00       Last Session